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Christmas delivery times - To guarantee delivery of your order before Christmas, please place your order before 10 December.

COOKIES & PRIVACY POLICY

COOKIES & PRIVACY POLICY

WHO ARE WE?

Tinware Direct Limited Irish Branch.

Registered office: 9A Ashbourne Business Park, Ashbourne, Co. Meath, A84 AH58, Ireland

Registered in England & Wales No. 4222223

VAT Number: IE3750648TH

PRIVACY POLICY

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our website, as part of the buying and selling process, or when you make an enquiry with us, we collect the personal information you give us such as your name, address, telephone and email address.

When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system and in some cases your location and business information can also be disclosed to us.

If you provide your data and give us permission, we will use your data to maintain e-mail, telephone and offline contact with you, we may send you emails about our website, other trading arms of the company, new products and other updates.

We may also process your personal information for certain legitimate business purposes which include some or all of the following:

Where the processing enables us to enhance, modify, personalise or otherwise improve our services / communications for the benefit of our customers

  • To identify and prevent fraud
  • To enhance the security of our network and information systems
  • To better understand how people interact with our websites
  • To provide postal communications which we think will be of interest to you
  • To determine the effectiveness of promotional campaigns and advertising
  • Where you are a B2B customer and have an existing relationship with us either through a previous purchase or an enquiry you have made, and we believe you would benefit from contact with an account manager to further enhance our services to you
  • To provide our services to you

Wherever we process data for these legitimate business purposes we will ensure that we always keep your Personal Data right in high regard and take account of these rights. You have the right to object to this processing if you wish. Please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, make an enquiry, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it to provide our services to you as outlined in section 1.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in to our marketing services, you can opt-out or change your communication preferences by using the unsubscribe links in our emails, calling +353 (1) 592 3888 or writing to info@tinwaredirect.eu

You also have the right to object to us processing your data for business purposes if you wish. Please bear in mind that if you object this may affect our ability to carry out tasks or provide services for your benefit.

How to access, correct, amend or delete personal information we have about you

You can update, remove or make a data request through our website using the following links:

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

We may also disclose some of your personal information to other third parties we work with who help us to provide our services, such as shippers, suppliers or agencies we use to develop services on our behalf. Some of these services maybe based outside of the UK and/or the European Union.

We will never sell your personal details to any third-party for marketing purposes or disclose information that is not required to fulfil our services to you.

SECTION 4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD PARTY

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that are used within our website. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. You can view our full cookies policy on this page

Shopify

Our website utilises Shopify CMS to provide services including payment gateway.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

 _secure_session_id, unique token, sessional

 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Google Analytics

We use Google Analytics to track website visits and site usage to inform us about performance.

You can opt-out of this service here

Zoho Sales IQ

This service is used to track existing customers using the site. This enables us to provide the best possible service to those customers. The service links to our CRM system customer record and provides browsing and enquiry data which has been made on the website helping us to assist our customers better

Back in Stock

This service is used to inform us about customers who require products that are out of stock to enable us to notify them when the product is available again

Recently Viewed Products

We use this to provide you with information on products you have recently viewed in order to allow for quick navigation. This information is stored in your browser so when you return to the website your previous navigation is still visible

Google Remarketing

Google Remarketing allows us to target advertising to customers who have previously browsed our websites. These adverts might be seen on other websites and pages you visit on the internet, shown either by Google or another third-party vendor. These third-party vendors may also use their own cookies.

You can opt-out of these services here

Lead Forensics

Lead Forensics services are employed to identify potential customers who may require additional support from an account manager based on their online activity

Trustpilot

We use Trustpilot to collect independent reviews about our services once a purchase has been made.

SECTION 8 – WHAT ARE YOUR CHOICES REGARDING COOKIES?

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

SECTION 9 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 10 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@tinwaredirect.eu or by visiting the following pages:

COOKIES POLICY

COOKIES AND OUR SERVICES

Tinware Direct Limited uses cookies on tinwaredirect.eu. By using these services, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third parties we may partner with may use cookies on our services, your choices regarding cookies and further information about cookies.

SECTION 1 - WHAT ARE COOKIES

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the service or a third-party to recognize you and make your next visit easier and the service more useful to you. Cookies can be "persistent" or "session" cookies.

SECTION 2 - HOW WE USE COOKIES

When you use and access the Service, we may place a number of cookies files in your web browser. We use cookies for the following purposes:

  • To enable certain functions of the Service
  • To provide analytics, to store your preferences
  • To enable advertisements delivery, including behavioural advertising

SECTION 3 - DIFFERENT TYPES OF COOKIES

First Party Cookies

These cookies are set by us and only our website can read them. In addition we may use another company to analyse website use and behaviour and they may set their own cookies to do this.

Third Party Cookies

These are set by other companies who help us to provide our service.

Some pages contain content from other sites such as payment gateways, YouTube videos or other services required to manage the site. These may set their own cookies and have separate policies to cover this. In addition, if you share an image or page on social media or another service, a cookie may be placed on your browser.

Advertising Cookies

These cookies are used to track browsing habits on different websites in order to show you specific and relevant targeted advertising based on your browsing history.

We use both session and persistent cookies on the Service

Session Cookies

These cookies are stored whilst you are browsing the website and are deleted from your browser when you close your browser.

Persistent Cookies

These cookies are saved in your computer and are not deleted when you close your browser.

We use persistent cookies to remember preferences from your previous visits, such as items you left in your cart.

Other Tracking

Some third party services we employ may use other technologies such as scripts, GIF images or beacons to track how you use the website and additional information about you. This information could include your IP address, the device you were browsing on or your location.

SECTION 4 - COOKIES WE USE

Essential Cookies

These cookies are used to ensure our services work correctly. Without them we would not be able to provide you with the service.

  • These services might include:
  • Signing into your account
  • Remembering you at checkout
  • Fraud prevention

Functional Cookies

These cookies are used to personalise your browsing experience, remembering your preferences, previously viewed products and other personalisation. These are used to aid your browsing, making it easier to find the products and information you require.

Performance Cookies

These cookies help us understand how you use our website and services. This information is used to improve our service and your online experience.

Shopify

Our website utilises Shopify CMS to provide services including payment gateway.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

 _secure_session_id, unique token, sessional

 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Google Analytics

We use Google Analytics to track website visits and site usage to inform us about performance.

You can opt-out of this service here

Zoho Sales IQ

This service is used to track existing customers using the site. This enables us to provide the best possible service to those customers. The service links to our CRM system customer record and provides browsing and enquiry data which has been made on the website helping us to assist our customers better

Back in Stock

This service is used to inform us about customers who require products that are out of stock to enable us to notify them when the product is available again

Recently Viewed Products

We use this to provide you with information on products you have recently viewed in order to allow for quick navigation. This information is stored in your browser so when you return to the website your previous navigation is still visible

Google Remarketing

Google Remarketing allows us to target advertising to customers who have previously browsed our websites. These adverts might be seen on other websites and pages you visit on the internet, shown either by Google or another third-party vendor. These third-party vendors may also use their own cookies.

You can opt-out of these services here

Lead Forensics

Lead Forensics services are employed to identify potential customers who may require additional support from an account manager based on their online activity

Trustpilot

We use Trustpilot to collect independent reviews about our services once a purchase has been made.

SECTION 5 - THIRD­ PARTY COOKIES

In addition to our own cookies, we may also use various third­ party cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

If you disable third party cookies you may find that some services and features on the website may not work as you expect.

SECTION 6 - WHAT ARE YOUR CHOICES REGARDING COOKIES?

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

SECTION 7 - WHERE CAN YOU FIND MORE INFORMATION ABOUT COOKIES?

You can learn more about cookies on the following third­ party websites:

All About Cookies: http://www.allaboutcookies.org/

Network Advertising Initiative: http://www.networkadvertising.org/