SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our website, as part of the buying and selling process, or when you make an enquiry with us, we collect the personal information you give us such as your name, address, telephone and email address.

When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system and in some cases your location and business information can also be disclosed to us.

If you provide your data and give us permission, we will use your data to maintain e-mail, telephone and offline contact with you, we may send you emails about our website, other trading arms of the company, new products and other updates.

We may also process your personal information for certain legitimate business purposes which include some or all of the following:

Where the processing enables us to enhance, modify, personalise or otherwise improve our services / communications for the benefit of our customers

• To identify and prevent fraud
• To enhance the security of our network and information systems
• To better understand how people interact with our websites
• To provide postal communications which we think will be of interest to you
• To determine the effectiveness of promotional campaigns and advertising
• Where you are a B2B customer and have an existing relationship with us either through a previous purchase or an enquiry you have made, and we believe you would benefit from contact with an account manager to further enhance our services to you
• To provide our services to you

Wherever we process data for these legitimate business purposes we will ensure that we always keep your Personal Data right in high regard and take account of these rights. You have the right to object to this processing if you wish. Please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, make an enquiry, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it to provide our services to you as outlined in section 1.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in to our marketing services, you can opt-out or change your communication preferences by using the unsubscribe links in our emails, calling +353 (1) 592 3888 or writing to info@tinwaredirect.eu

You also have the right to object to us processing your data for business purposes if you wish. Please bear in mind that if you object this may affect our ability to carry out tasks or provide services for your benefit.

How to access, correct, amend or delete personal information we have about you

You can update, remove or make a data request through our website using the following links:

• GDPR compliance page
• CCPA compliance page

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

We may also disclose some of your personal information to other third parties we work with who help us to provide our services, such as shippers, suppliers or agencies we use to develop services on our behalf. Some of these services maybe based outside of the UK and/or the European Union.

We will never sell your personal details to any third-party for marketing purposes or disclose information that is not required to fulfil our services to you.

SECTION 4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD PARTY

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that are used within our website. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. You can view our full cookies policy on this page

SECTION 8 – WHAT ARE YOUR CHOICES REGARDING COOKIES?

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

SECTION 9 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 10 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@tinwaredirect.eu or by visiting the following pages:

• GDPR compliance page
• CCPA compliance page